Customer Service

For questions regarding:

• Questions About Products
• Problems Using Products
• General Comments
• Returns & Guarantee Questions
• Products Damage in Shipment
• Parts & Accessories (see Parts & Accessories)
• Problems with our Web site

On-line Resources

Before you call or write, have you tried our on-line resources:

• Pressure Cooker FAQs
• Pressure Cooker Tips
• Specialty Cookware FAQs
• Specialty Cookware Tips
• Cooks’ Tools FAQs
• How To Videos
  (only available for some products)

Returns & Guarantee Questions

For all items (especially pressure cookers) contact the seller first. For the details of our guarantee see our Product Registration page.

Products Damage in Shipment

For items damaged in shipment, please contact the seller from whom you purchased the item first. Check our Retailer List for authorized resellers.

Call or Email

If possible, please have the product in question with you when you call.

Contact Customer Service at: (415) 883-1101
(Mon through Fri, 8:30AM to 5:00PM Pacific Time)

- or -

Send an email to Customer Service

Technical Product Support

For questions regarding:

• Damaged Product
• Product Maintenance
• Product Not Working Properly
• Parts & Accessories (see Parts & Accessories)

Damaged Product

For items damaged in shipment, please contact the seller from whom you purchased the item first. Check our Retailer List for authorized resellers.

Call or Email

If possible, please have the product in question with you when you call.

Contact Technical Support at: (415) 883-1101
(Mon through Fri, 8:30AM to 5:00PM Pacific Time)

- or -

Send an email to Technical Support

Marketing & Press

For questions regarding:

• Press Inquires / Press Packs
• Marketing Opportunities
• Ad Campaigns

Email

Send a Marketing/Press inquiry email

Find A Retailer

To find an authorized retailer in your area, simply select a state, province, or country from this drop-down list.

Call

Find a retailer: (800) 662-5882
(Mon through Fri, 8:30AM to 5:00PM Pacific Time)

Become A Reseller

If you are interested in becoming a Kuhn Rikon retailer/reseller, fax us a credit sheet with the following information:

• name of the store
• address
• phone and fax numbers
• buyer contact name

Fax Number

Please make your FAX to the attention of:
Joana Fernandes, Sales Manager

Fax to: (415) 883-5985

Call or Email

For reselling questions: (415) 883-1101
(Mon through Fri, 8:30AM to 5:00PM Pacific Time)

- or -

Send a Reseller inquiry email

Parts & Accessories

Pressure Cooker Parts

All parts and accessories for our pressure cookers can be purchased from Shar's Kitchen:

Shar's Kitchen Web Site

Call Shar's Kitchen: (800) 714-3391
(Mon through Sat, 9:00AM to 5:00PM Mountain Time)

Finding Pressure Cooker Parts

You can find a complete listing of all parts for individual pressure cookers under the "Parts Tab" for that item on this site.

For example, go here for 5 Qt Cooker parts.

Cooks' Tools & Specialty Cookware Parts

To request replacement parts for our Cooks' Tools or Specialty Cookware call the number below.

Call

Parts Department: (415) 883-1101
(Mon through Fri, 8:30AM to 5:00PM Pacific Time)